We offer flat-rate standard shipping worldwide.
Domestic (U.S.): $8.99
Orders over $50.00 USD get free shipping

Processing times vary by product type:
In-stock items: 5-10 business days
Built with intent products, custom or wholesale items: Approximately 2–3 weeks

As stated above some of our BWI [Built with Intent] items, require longer turnaround times and it will be clearly noted at the bottom of the items description as to how many days will be needed to fulfill the order.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

Once an order is shipped, an email will be sent to each customer with the tracking number and instructions on how to track the order.

RETURNS & EXCHANGES

We accept returns and exchanges on all orders as long as the item is unworn, unwashed, and free of blemishes within 14 days of delivery. You are responsible for shipping cost back to our warehouse if applicable. Washed items and or damaged items are not eligible for returns/exchanges.

Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it. 

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or exchanged:

• Custom-designed gear
• Wholesale orders
• Limited drop items
• Items marked final sale

These items are produced specifically for each order.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos of the issue and we will make it right.

Refunds

Approved returns will be refunded to the original payment method once the item is received and inspected.

Shipping costs are non-refundable.

Please refer to the email sent to you after your purchase was made to report a problem and our support team will contact you.

For further questions please contact us at sales@phenomapparelco.com. Please include your order number in the subject line, and give us a brief description of the issue and our support team will contact you within 24-48 hours.

In most cases they will be processed within 5-10 business days from the delivery date to our facility. Once it has been processed you would receive a confirmation email confirming your return/exchange.

If you have received a notification that your order has been delivered and were not able to find your package we do recommend allowing 24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.

If you still have not received the package after that time please reach out to our support team by emailing us at sales@phenomapparelco.com so we can start an investigation with the carrier.

We would not be liable for orders that have been marked delivered and not received. Customers would not be entitled to a refund unless carrier has provided notice of the package being lost or misdelivered.

Different products have different sizing in regard to the fitting requirement. On most of our items we usually include a size chart in the products images. Please feel free to email us at sales@phenomapparelco.com for questions on sizing.